Effective date: September 30, 2026
This Privacy Policy explains how The Embroidered Mom collects, uses, and shares information when you visit this website, create an account, contact us, submit a custom-order request, or place an order.
Information we collect
We collect information you provide, such as your name, email address, billing and shipping details, account information, order number, product choices, personalization instructions, messages, and custom-order files. Please do not send payment-card details through a contact form or message.
When you use the website, the site and its service providers may also receive technical information such as your IP address, browser and device information, pages viewed, referring page, timestamps, cookie identifiers, and security or error logs.
How we use information
- To respond to questions and custom-order requests
- To create, personalize, process, ship, and support orders
- To operate customer accounts, carts, and checkout
- To send transactional messages such as order confirmations and shipping updates
- To prevent fraud, spam, misuse, and security incidents
- To maintain and improve the website and comply with legal obligations
Payments
Payments are processed by the payment provider shown at checkout. Payment providers receive the information needed to authorize and complete a transaction. The Embroidered Mom does not receive or store your complete payment-card number through the website.
Custom-order files
If you upload artwork or an inspiration file, we use it to review and fulfill your request. Uploaded files may contain metadata, including information added by the device or software that created them. Remove information you do not want to share before uploading a file.
Cookies and similar technologies
The website uses necessary cookies and similar technologies for functions such as the shopping cart, checkout, account login, security, and saved preferences. Additional analytics, advertising, or social-media technologies may be used if those services are enabled. See the Cookie Policy for more information and available choices.
When information is shared
We may share information with service providers that help operate the store, including website hosting, ecommerce, payment processing, email delivery, fraud prevention, file storage, shipping, and customer support providers. We share only the information reasonably needed for those services.
We may also disclose information when required by law, to protect customers or the business, to investigate fraud or security concerns, or as part of a business transfer such as a sale or reorganization.
Shipping providers
When an order is shipped, the carrier receives delivery information such as the recipient name, address, contact details when required, package information, and tracking details.
Accounts and guest checkout
You may check out as a guest or create an account. Account holders can view website orders and manage saved information. You are responsible for keeping account credentials private. Password-reset requests and security checks may use your email address and IP address.
How long information is kept
We keep information for as long as reasonably needed to provide services, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and meet legal obligations. Retention periods vary by the type of information and the reason it was collected. Custom-order files may be kept with the related request or order record when needed for support or reorders.
Your choices and rights
You may ask to access, correct, or delete personal information associated with you, subject to information we must retain for legal, security, accounting, or transaction purposes. Depending on where you live, you may have additional privacy rights. To make a request, use the Contact page and choose “Privacy request.” We may need to verify your identity before completing a request.
Children’s privacy
The website is intended for customers who can make purchases legally or with the involvement of a parent or legal guardian. We do not knowingly collect personal information directly from children under 13.
Security
We use reasonable administrative and technical safeguards appropriate to a small online store. No internet service can guarantee complete security, so please use a unique password and avoid sending sensitive information through ordinary messages.
Third-party links and services
The website may link to or use services operated by other companies. Their privacy practices are governed by their own policies. Review the relevant provider’s policy when you use an external service.
Changes to this policy
We may update this policy when the website, store services, or legal requirements change. The effective date at the top identifies the latest version.
Contact
Questions or privacy requests may be sent through the Contact page.