Effective date: September 8, 2026
We want you to be happy with your order. Because many The Embroidered Mom items are made or decorated in small batches, please read the conditions below before requesting a return.
Standard, non-custom items
For an eligible standard item, contact us within 14 calendar days after delivery. The item must be unworn, unwashed, unused, free of odors or damage, and returned in its original condition. Contact us before mailing anything so we can confirm eligibility and provide return instructions.
Unless the item arrived damaged, defective, or incorrect because of our error, the customer is responsible for return shipping. Original shipping charges are not refundable. We recommend using a trackable return method because we cannot issue a refund for a return we do not receive.
Custom and personalized orders
Custom, personalized, and made-to-request orders are final sale and are not eligible for refunds, returns, or exchanges. This includes items with names, dates, custom wording, customer-selected artwork, special sizing, or other customer-approved specifications.
The final-sale rule does not apply when an item arrives damaged, is materially defective, was made incorrectly because of our error, was not shipped as legally required, or when applicable law provides a non-waivable remedy.
Damaged, defective, or incorrect items
Contact us within 7 calendar days after delivery through our Contact page. Include the order number, a description of the problem, and clear photographs of the item and packaging. If we confirm an error or defect, we will offer an appropriate remedy, such as a replacement, remake, repair, or refund. Do not discard the item or packaging until we respond.
Non-returnable items
- Custom, personalized, or made-to-request merchandise, except for the exceptions above
- Final-sale or clearance merchandise clearly marked final sale
- Gift cards
- Items that have been worn, washed, altered, stained, scented, or damaged after delivery
- Items returned without prior authorization or outside the applicable request period
Cancellations and order changes
Contact us immediately if an order needs to be changed or canceled. Standard orders may be canceled only before processing or production begins. Custom orders cannot be canceled or refunded after checkout once production, digitizing, material ordering, or other custom work has begun. A request is not approved until we confirm it in writing.
Refund timing
Approved refunds are returned to the original payment method after the returned item is received and inspected. Financial institutions may take additional time to post the credit. This policy does not limit any faster refund deadline or other right required by law.
Gifts
When a return is approved for an eligible gift, any refund is normally sent to the original purchaser and original payment method. Gift orders can be packed without product prices when the gift option is selected at checkout.
Questions about eligibility should be sent through our Contact page before returning an item.