Effective date: September 30, 2026
Processing time
Our standard processing time is 1–3 business days before carrier transit. Business days are Monday through Friday, excluding U.S. federal holidays and any closure announced on the website. Processing begins after payment is accepted and all required customization details or approvals are complete.
Processing time is separate from the carrier’s delivery time. If a product or custom quote has a different processing time, the product page or quote controls.
Shipping methods
USPS Ground Advantage is available for eligible U.S. orders at a flat $7.95 launch rate. The rate may be adjusted as product weights, package sizes, and carrier pricing are finalized. We ship only to destinations enabled in checkout. Selecting an expedited carrier service does not shorten the stated production time unless we separately agree in writing.
Tracking and delivery estimates
When tracking is available, it is sent after the carrier accepts or scans the package. Carrier delivery dates are estimates and are not guarantees unless the selected service expressly includes a carrier-backed guarantee. Weather, peak volume, address problems, and carrier disruptions can cause delays outside our control.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs correction. We cannot promise a change after a label is created or a package is transferred to the carrier. Additional costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility where permitted by law.
Delayed or unavailable merchandise
If we cannot ship within the promised time, we will provide any delay notice, revised timing, cancellation option, or refund required by applicable law. We may also cancel and refund an order if an item or material becomes unavailable.
Lost, damaged, or marked-delivered packages
Contact us promptly through our Contact page with the order number and tracking details. For damage, contact us within 7 calendar days and keep the item and packaging for photographs or carrier inspection. For packages marked delivered but not found, first check the delivery location, household members, neighbors, and the carrier. We will help review the available tracking information and, when appropriate, open or assist with a carrier claim.
Packaging
Many sweatshirts ship in a 12 × 6 × 2 inch poly mailer. Packaging may change based on item size, quantity, protection needs, or carrier requirements.
For return-shipping rules, see our Refund & Returns Policy.