A few helpful answers before you order something personal. If your question is not covered here, send us a message.
Can I personalize an item with a name or special wording?
Personalization depends on the design and the space available. Check the options and instructions on the product page, or request something custom. Please double-check every name, date, and spelling before submitting your details.
How do custom orders work?
Tell us which item you have in mind, the quantity and sizes, your preferred colors, and where you would like the design placed. You can also attach an inspiration image. We will review the request and follow up with pricing, timing, and any questions. Sending a request does not charge you or confirm an order.
Can I request a hoodie or an item that is not listed?
Yes—send the details through the custom-order form. If your item is not listed in the dropdown, choose “Other” and describe it in the message. We will let you know whether the request is possible before an order is agreed.
What is the difference between embroidery and a printed design?
Embroidery uses thread stitched into the item, giving the design a textured finish. A printed design, sometimes called a direct-to-film or DTF transfer, is applied with heat and has a smoother surface. Check the product description for the decoration method used on that item.
How do I choose the right size and color?
Use the size chart and color options for the specific product; fit can vary between garment styles. Comparing the measurements with a garment you already like can help. If you are unsure, contact us before ordering. Screen settings and lighting can make fabric and thread colors look slightly different in person.
When will my order arrive?
Allow time for both production and shipping. Check the product page or your custom quote for the production estimate. Personalized orders may need complete details and design approval before work can begin. Shipping time starts after production, and carrier estimates are separate from the time needed to make your item.
Can you make something for a specific event or deadline?
Contact us before ordering and include the date you need the item and your delivery location. We will check whether the timing is practical. Please do not assume that faster shipping also means faster production.
Can I change a name, size, or delivery address after ordering?
Contact us as soon as possible with your order number and the change you need. Changes depend on how far the order has progressed, so we cannot promise a change once work or shipping is underway. Please wait for confirmation that your request can be accommodated.
Can I send my own artwork?
The custom-order form accepts JPG, PNG, or PDF files up to 5 MB. Please send only artwork you own or have permission to reproduce. Some designs need adjustments to work well in thread or at a smaller size; we will discuss the options with you.
How should I care for my garment?
Follow the garment label and any care instructions supplied with your order. Care can vary by fabric and decoration method. If you are unsure how to wash, dry, or iron an item, send us a message before treating it.
Do I need an account?
An account is optional. Guest checkout is available when the shop is open. An account lets you view your website orders and reuse saved addresses.
What should I do if something is wrong with my order?
Contact us with your order number and a description of the problem so we can help. Keep the item and its packaging while we review the issue, and wait for instructions before sending anything back. Never include payment-card details in a message.